Refund Policy
We have a 30-day return window starting from the day your order is delivered. To qualify for a return, the product must be unused, in its original packaging, and in the same condition you received it. A receipt or proof of purchase is required.
To begin a return, email us at gyatanutrition@gmail.com. Once approved, we will send you a prepaid return label and instructions. Items sent back without initiating a return request will not be accepted.
If you have any questions, contact us anytime at gyatanutrition@gmail.com.
Damages & Issues
Please inspect your order on arrival and contact us immediately if an item is damaged, defective, or incorrect. We will evaluate the issue and resolve it as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
- Perishable products
- Custom or personalized orders
- Personal care items
- Hazardous materials or flammable liquids
Additionally, sale items and gift cards are non-refundable.
Exchanges
If you want to exchange a product, please return the original item first. Once the return is accepted, you can place a new order for the item you prefer.
European Union Customers
For orders shipped to the EU, customers are entitled to a 14-day cooling-off period. You may cancel or return your order within 14 days without providing a reason, provided the item remains unused and in original condition.
Refunds
When we receive and inspect your returned item, we will notify you of approval or rejection. If approved, your refund will be processed to your original payment method within 10 business days.
Please keep in mind: banks and credit card companies may take additional time to post the refund.
If 15 business days have passed since approval and you have not received your refund, please contact us at gyatanutrition@gmail.com.